As you may have read Brexit has been causing significant disruption for the delivery of parcels. Unfortunately Flying Wild has been affected by this.
At present the Courier Services used by Flying Wild are not accepting parcels for shipment to the UK Mainland while they update their systems to ensure compliance with the new trading environment.
The courier companies have assured me that service to the UK Mainland will resume this week - your parcels will be on their way to you as soon as possible!
NORTHERN IRELAND - for customers from Northern Ireland deliveries are working as normal and orders are being fulfilled.
There are several important changes that you should be aware of:
1. Flying Wild is now registered for UK VAT with HMRC. This means that Flying Wild will collect UK VAT on your order and pay this to HMRC through a UK tax agent. If you are VAT registered you can then claim your VAT from HMRC as you normally would.
2. Flying Wild orders to the UK Mainland will be Delivered Duty Paid (DDP). This means that Flying Wild assumes responsibility for any import costs, such as VAT and duties, that might be payable when you place an order. This system protects you from paying any unexpected fees or taxes on receipt of the goods.
3. Wholesale orders from the UK Mainland for the purpose of reselling my skincare products are not possible at this time. The UK has introduced a new regime and registration for skincare products and I need to ensure that these products are compliant with the new UK requirements.
4. If problems do occur please be assured that Flying Wild will work to resolve these for you. Simply e-mail me directly at firstname.lastname@example.org.
Going forward the result of this will be that when you place an order, the parcel will simply be delivered to you, as it is at present. There will be no change for you.
Thank you very much for your patience and understanding as I work to resolve these challenging issues, and ensure continued delivery of your favourite Flying Wild products.
With very best wishes,
ps. Flying Wild will also continue to plant a tree with every order.